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Cotmanhay Junior School

Safe, Happy Learning

Domestic abuse help

Domestic abuse is a very real issue for some members of our school community.


Children, young people and families who are affected by domestic abuse or violence can get support, including refuge accommodation, by contacting Derbyshire Domestic Abuse Helpline. It's available 24 hours per day, 7 days per week and is a single point of contact to get the help you need.


If you're experiencing domestic abuse or know someone who is, tel: 08000 198 668 and you'll get help from someone close by.

If it's an emergency, tel: 999.


You can also email the Derbyshire Domestic Abuse Helpline giving a number you can be contacted safely at


If you're deaf or hearing impaired, or unable to phone, text the Derbyshire Domestic Abuse Helpline tel: 07534 617252. Emergency SMS - text: 999.


For the National Domestic Violence 24-hour help line tel: 0808 2000 247.


Silent Solution

If you tel: 999 from a mobile but it is not safe for you to speak, Silent Solution is a system the police use to assess and respond to your call. Tel: 999 and if it's not safe to respond to the BT operator when they ask what service you want, stay connected. If the operator hears any suspicious noise you'll be transferred to the police.

If nothing is heard you may be asked to press 55 - this will connect you to a police call handler. Listen carefully to their questions and instructions so that they can assess your situation and arrange for assistance. This system means that the police can respond to genuine emergencies when people are in danger and accidental or hoax 999 calls do not distract them.

Accidental 999 calls from a landline are less likely so if you tel: 999 from a landline but are unable to speak you will be connected without being asked to enter 55.


For further information, follow the link below:

Domestic abuse - Derbyshire County Council


The Elm Foundation are a Domestic Abuse Charity organisation. They are here to help. To access their information, call

08000 198668

and/or follow this link:

Domestic Abuse Charity | The Elm Foundation | Derbyshire